This Privacy Policy explains how Ocean Heaven (“we”, “us”, “our”) collects, uses and protects the personal information you share with us when you visit oceanheaven.shop or place an order.
We are a small sustainable activewear and resortwear label based in Bali, Indonesia. We take your privacy seriously and only collect what we need to fulfil your order and improve your experience.
What we collect
When you create an account, place an order or sign up for our journal, we collect:
- Name and contact details (email, phone, shipping address)
- Order history and product preferences
- Payment information (processed securely by our payment partners; we never store full card numbers on our servers)
- Browsing data: pages visited, items viewed, basic device and browser information
- Communications you send us via email or contact forms
How we use your information
Your data lets us:
- Process and ship your order, including customs clearance for international parcels
- Send order confirmations, shipping updates and customer-service replies
- Send our monthly journal — only if you’ve opted in, and you can unsubscribe any time
- Improve our website, fix issues and prevent fraud
- Comply with Indonesian tax and consumer-protection law
Who we share data with
We work with a small set of trusted partners to run the shop:
- Payment processors (Stripe, PayPal) — to charge your card securely
- Shipping carriers (DHL, EMS Indonesia) — to deliver your order
- Email service (Brevo) — for transactional and journal emails
- Analytics (Google Analytics, in anonymised form) — to understand traffic patterns
- Hosting (Hostinger) and content delivery (Cloudflare) — to keep the site fast and secure
We do not sell your data, ever.
Cookies
We use cookies to keep you logged in, remember items in your cart and measure how the site is used. You can disable cookies in your browser settings, but some features (like checkout) require them.
Your rights
You have the right to:
- Access the data we hold about you
- Correct anything inaccurate
- Delete your account and associated data
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Indonesian PDP authority
To exercise any of these rights, email [email protected]. We’ll respond within 14 days.
Data retention
We keep order data for 7 years to comply with Indonesian accounting law. Marketing data is kept until you unsubscribe.
International transfers
Because we’re a Bali-based business serving customers worldwide, your data may be processed outside your home country. We use standard contractual clauses with our processors to protect your data.
Children
Ocean Heaven is not directed at children under 16. We do not knowingly collect data from minors.
Changes to this policy
We may update this policy occasionally. Any changes will be posted here with a new effective date. Material changes will be communicated by email to account holders.
Contact
Privacy questions: [email protected]
Ocean Heaven, Canggu, Bali, Indonesia
Last updated: June 2026